Privacy Policy

Last updated: March 15, 2025

Introduction

Crosswind Airways ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you participate in our virtual airline.

We adhere to both European Union General Data Protection Regulation (GDPR) and applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) where applicable.

Information We Collect

We may collect the following types of information:

Personal Identification Information: Name, email address, country of residence
Account Information: Username, password (stored in encrypted format), pilot ID
Flight Simulation Data: Flight logs, routes flown, aircraft used, flight hours
Online Network IDs: Your IVAO ID if you choose to connect it
Communication Data: Messages sent through our forums, Discord server, or other communication channels
Technical Data: IP address, browser type, device information, cookies, and usage data

How We Use Your Information

We use the collected information for various purposes:

To provide and maintain our virtual airline services
To create and manage your member account
To track your virtual flight activity and statistics
To communicate with you regarding your account, events, or changes to our policies
To improve our services and develop new features
To ensure compliance with our rules and regulations
To create aggregate statistics about our membership (non-personally identifiable)

Legal Basis for Processing (GDPR)

Under the GDPR, we process your personal data based on the following legal grounds:

Consent: You have given us consent to process your personal data for specific purposes
Contract Performance: Processing is necessary for the performance of our terms of service with you
Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our services and ensuring their security

Data Sharing and Disclosure

We may share your information in the following situations:

With IVAO: If you connect your IVAO account, limited data may be shared with IVAO to verify flights
Service Providers: We may share data with trusted third parties who assist us in operating our services (e.g., hosting providers, database services)
Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities
With Your Consent: We may share your information with your consent for purposes you've agreed to

We do not sell your personal information to third parties.

Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. If you delete your account, we will delete or anonymize your personal data within 30 days, except where we are legally required to retain certain information.

Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: The right to request copies of your personal data
Rectification: The right to request that we correct inaccurate information
Erasure: The right to request that we delete your personal data
Restriction: The right to request that we restrict processing of your data
Data Portability: The right to request that we transfer your data to another organization
Objection: The right to object to our processing of your personal data
Withdrawal of Consent: The right to withdraw consent at any time where we relied on consent to process your data

To exercise these rights, please contact us at privacy@crosswindairways.com.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.